Frequently asked questions
Straight answers before you spend a rupee
39 questions we get asked every week — from flat owners and society committees to facility heads and factory managers. If yours isn't here, call us and ask.
For Homes, Flats & Housing Societies
Common questions from families, flat owners and society committees in Mumbai, Vasai-Virar, Nallasopara, Mira-Bhayandar and Thane.
Most 1–2 BHK flats are covered by 2–4 cameras — main door, balcony/passage and any second entry. Bungalows and row houses usually need 4–8 to cover the gate, compound, parking and terrace. We confirm the exact count in a free site survey so you don't pay for cameras you don't need.
Cost depends on camera count, HD or IP type, recording days required and cabling distance — not on a fixed package. We do a free site survey, then give you an itemised quotation covering cameras, recorder, storage, cabling and installation, so there are no hidden charges later.
HD analog is cost-effective for smaller homes and short cable runs. IP gives higher resolution, better digital zoom for face detail and easier expansion later. For most flats we recommend HD; for bungalows or anywhere you may add cameras later, IP is usually worth it.
Yes. We configure secure remote live view and playback on your phone, tablet and computer during installation, and show you how to use it before handover.
Retention depends on camera count, resolution and hard-disk size. Typical home installations are sized for 15–30 days. Tell us how many days you need and we size the recorder and disk accordingly.
Yes. We install video door phones for individual flats and bungalows, and multi-apartment systems that connect every flat to the watchman gate. We also install building telephone intercom systems for flat-to-flat and flat-to-watchman calling.
Yes — that is exactly what an integrated ELV partner does. We design, supply, install and maintain CCTV, intercom/video door phone, fire alarm, access control and networking under one accountable team, so you are not chasing four different contractors.
Our engineers plan cable routing during the site survey and use concealed or casing-capping runs wherever possible, so the installation stays neat. We agree the routing with you before any drilling starts.
A typical flat installation is completed in a day once material is on site. Larger bungalows, societies and multi-system projects are scheduled after the site survey and confirmed with you in advance.
For Businesses, Offices & Corporate Clients
For company owners, admin heads, facility managers and purchase teams evaluating a security and ELV vendor.
Yes. For a new office we handle CCTV, access control, time-attendance, EPABX intercom, public address, fire alarm and structured data/voice cabling — specified together at the fit-out stage so cabling and civil work happen once, not three times.
Yes. We are an Authorized Channel Partner and supply genuine products with full manufacturer warranty and support — including Hikvision, CP Plus and Dahua, plus the brands listed on each service page.
Yes. We are a GST-registered business and work on standard purchase orders and company procurement processes, with itemised quotations suitable for internal approval.
We deliver projects across India from our Mumbai base, and have executed work spanning warehouse, retail, hospital and industrial sites. Share your branch list and we will propose a phased rollout with a single point of contact.
The same fingerprint or card reader that unlocks a door can log attendance, so entry control and payroll data come from one system. We specify readers, controllers, locks and software to match your door count and shift pattern.
After the free site survey we issue a quotation with a scope and schedule. Timeline depends on site readiness, material lead time and access to work areas — we confirm dates in writing and our profile records a consistent track record of in-time project completion.
Yes. We inspect the existing installation first, report what is working, what needs repair and what needs replacement, and then quote for a takeover AMC so you know exactly what you are signing up for.
Yes — we build and run our own SKY-VMS visitor management software, already in use at a co-operative bank, alongside the hardware. See the Software Services page for features and pricing.
Industry-Specific Questions
Retail, warehousing, manufacturing, healthcare, hospitality and residential projects each carry different risks — here is how we approach them.
Retail needs coverage at the entrance, billing counter, display areas and stock room, with enough resolution at the counter to settle disputes. We usually combine that with a public address system for announcements and, where shrinkage is a concern, an intrusion alarm for after-hours protection.
Warehouses need perimeter and aisle coverage, loading-bay views and reliable structured cabling over long distances. We plan camera positions around racking lines and blind spots, add intrusion detection for after-hours, and often include public address for floor announcements.
Plants typically combine fire detection and suppression, restricted-area access control, plant-wide public address and surveillance of production and material-movement areas. Rodent repellent systems are also common to protect panel rooms and cabling.
Ward and corridor surveillance, restricted access for pharmacy, records and ICU areas, fire alarm with evacuation announcement, and EPABX intercom for internal communication — designed so that patient privacy and staff workflow are respected.
Yes — lobby and corridor CCTV, door access, EPABX for rooms and departments, fire alarm and public address are the usual scope. Coverage is planned to protect guests without intruding on private areas.
Yes. That combination is usually access control on the door, clean-agent fire extinguishers that will not damage electronics, structured cabling done properly, and rodent repellent to stop cable and panel damage.
AMC, Service & Support
What happens after installation — maintenance contracts, breakdown support and system health.
An Annual Maintenance Contract covers scheduled servicing, testing and support for your installed systems. It matters because most CCTV failures are found only when footage is actually needed — cameras out of focus, a full or failed hard disk, or a recorder that stopped writing weeks ago. A contract catches that before you need the footage.
Scheduled preventive visits, system testing, fault attendance and support for the systems under contract. Scope, visit frequency and response commitments are agreed in writing for each site — see the AMC Services page and send us your system details for a quote.
Response depends on the site location and the contract in place. Tell us where the site is and which system is affected — our engineers cover Mumbai, Vasai-Virar, Nallasopara, Mira-Bhayandar, Thane, Navi Mumbai, Palghar, Dahanu and Raigad directly, with project and AMC coverage across India.
Yes. We inspect the existing system, share an honest condition report, and quote for takeover maintenance — including any repairs or replacements needed to bring it to a serviceable state.
We supply ABC dry powder, CO₂ and clean-agent extinguishers and advise the right type and rating per area. For refilling and periodic servicing, contact us with your extinguisher list and site location.
Pricing, Quotation & Working With Us
How a quotation is built, what a site survey covers, and how to start.
Yes. We visit the site, understand the risk areas, map camera and device positions and cable routes, and then quote. There is no obligation to proceed after the survey.
An honest security quotation depends on what the site actually needs — camera count and type, recording days, cable distances, existing infrastructure and power. A phone estimate either overcharges you or leaves out work that appears later as an extra. The survey takes less time than that argument.
Call or WhatsApp us on the numbers listed on the site, or use the Request a Quotation form with your requirement and site location. We confirm your requirement, arrange the free site survey and send an itemised quotation.
Our office is in Nallasopara West, Mumbai — it is our only office, and we travel out from there rather than running branches. We serve Nallasopara, Vasai-Virar, Mira-Bhayandar, Mumbai, Thane, Navi Mumbai, Palghar, Dahanu and Raigad directly, and deliver projects across India.
Sky Security System was established in 2008 — over 17 years in electronic security and ELV systems, with a qualified in-house team handling design, technical service and on-site execution.
We work as sales, service, AMC, distributor and trading — meaning we supply, install, commission, hand over and then maintain the system. You deal with one team from specification to service.
Software, Visitor Management & Society Apps
Questions about SKY-VMS visitor management and our society/gate management software.
SKY-VMS is our visitor management system for receptions and gates — visitors are registered digitally, the host is notified, and every entry and exit is logged and searchable instead of sitting in a paper register. It is already in use at Abhyudaya Co-operative Bank Limited.
SKY-VMS starts at ₹1,399 per month with unlimited visitor entries — no per-visitor charge. Multi-location plans and everything included at each level are listed on the software pricing page.
Not yet — SKY Gate, our society and gate management app, is currently in development. You can join the early-access list on the Software Services page to get the first demo and launch pricing when it is ready.
That is the advantage of buying software and hardware from the same team — we already install the cameras, readers and boom barriers, so the visitor and access data can be planned to work together at your site. Share your current setup and we will confirm what integrates.
Visitor records are stored in a local database on your own machine — nothing is uploaded to an external cloud. Your organisation controls the data entirely; only your authorised staff can access it. We walk every IT or compliance team through the data handling before deployment — ask us for a demo.
Still have a question?
Send us your requirement and site location — we'll answer, and arrange a free site survey if it helps.
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